CALL US TOLL FREE: 800-928-4197
At InstantBrands, we’re dedicated to helping our loyal customers reach their wellness goals and getting more out of their dietary supplements.
We do this by sourcing the optimal ingredients for our products and providing genuine customer service.
Since our launch in 2008, we have always stood behind ALL of our InstantBrands products and that is what has helped us stand out and attain a loyal customer base. We work closely with all of our distributors and guarantee that our all of our products are backed by the same “No Questions Asked” guarantee and return policy that has helped our company grow to what it is today.
Beware of many nutraceutical companies which offer an Auto-Billing type program online. Most of the time these recurring billing programs are impossible to cancel and you end up with a product which you don’t need. All of our products are backed by our satisfaction guarantee and we don’t allow ANY of our distributors to “Auto-Ship” our products.
You can reach our customer support toll-free by phone at 800-928-4197WRITE TO US:
For questions or comments about our products email or use this form:
FREQUENTLY ASKED QUESTIONS
Browse the lists below to find the answers to most of your questions about InstantBrands products. If you still have questions, please contact us! We will be happy to help you and tell you more about thess awesome dietary supplements!
- How long does it take to receive my order of InstantBrands dietary supplements?
- Orders placed in the United States are shipped the next business day after you order by USPS package mail and arrive in 2-6 business days.
- Orders placed Friday-Sunday are shipped on Monday.
- What are the shipping costs?
- Shipping is a flat fee of $3.95 per delivery within the United States.
- If larger quantities are purchased in your order, shipping and handling will be exactly the same as one bottle of any InstantBrands supplement.
FREE Shipping for orders of $50 or more.
- Can I get the item(s) faster? (Express, Overnight, etc.)
- Our USPS shipped package will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.
- Can you ship to a P.O. Box?
- Yes, we can ship to P.O. boxes.
- Which carriers are available to ship my order?
- We ship all orders by the United States Postal Service.
- How do I check the status of my order?
- You can check the status of your order by logging into your InstantBrands account online at www.instant-brands.com/my-account or by calling the InstantBrands Customer Service Department at 800-928-4197.
- Will I receive a tracking number for my order?
- Yes, the tracking number for your order will be posted within 2 business days after you place an order. You may log into your InstantBrands account page at www.instant-brands.com/my-account to retrieve the USPS tracking number.
- Where can I track my package?
- You may track your package using the tracking number we provide to you at the USPS website at www.usps.com
- Do you ship outside of the United States?
- Yes. Currently we do ship InstantBrands outside of the United States.
ORDER AND BILLING QUESTIONS
- How can I be sure that my information is safe and secure?
- Your order is processed using our 256 bit security encryption. This means that our order processing system is 256 times more secure than using your card at a regular store.
- How do I order?
- Visit our website at www.instant-brands.com and visit the "Products" section. Click the "Buy Now" button on your favorite InstantBrands product. Fill in your personal and credit card information. The ordering process on www.Instant-Brands.com is secure, quick and easy and we always respect your privacy.
- How can I be sure my information is secure at Instant-Brands.com?
- We only use encrypted, strict, PCI-compliant methods for storing and transferring customer data. Customer security and safety is always our top priority. We do NOT store Credit Card information on our servers.
- Which credit cards are accepted on Instant-Brands.com?
- We currently accept Visa, Mastercard, Discover, and American Express on www.Instant-Brands.com.
- Can I pay by cash? If so, how?
- We apologize but we do not accept cash payments on www.Instant-Brands.com.
- Can I pay by check or money order? If so, how?
- We apologize but we do not accept checks or money orders on www.Instant-Brands.com.
- What company name will appear on my credit card statement?
- If I order more than one bottle do I get a discount?
- Yes, as you can see on the InstantBrands products section, when purchasing the larger quantity of supplements you will save money.
- When I order InstantBrands dietary supplements, will my information be kept private?
CUSTOMER SUPPORT AND GUARANTEE QUESTIONS
- What if InstantBrands dietary supplements don't work?
- InstantBrands dietary supplements are products that work; we believe in it so much that we give you 365-days to return it starting from the date the product was shipped to you.
- If you're not 100% satisfied with your results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund.
Customer satisfaction comes first at InstantBrands.
- How and where do I send a return?
- In order to receive a full refund, you must contact our InstantBrands customer service department at 800-928-4197.
- Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.
- Do you provide a money back guarantee?
- Yes, InstantBrands is the only company in the world to provide a 365-day money back guarantee.
- This means that we offer a complete refund for any returned product postmarked within 365 days of the date the product was shipped to you.All refunds are applied to the original method of payment.
- What is your cancellation policy?
- You can cancel your order to the InstantBrands website at any time, for any reason, hassle-free.
- You will not be obligated to receive future shipments nor will you be charged again in the future.
You may cancel by logging into your InstantBrands account page or by calling 800-928-4197.
- How can I cancel my order I just placed?
- You may call our Customer Service Center at 800-928-4197
USING INSTANTBRANDS dietary supplements QUESTIONS
- Are InstantBrands dietary supplements prescription medication?
- No. Our products are all-natural dietary supplement.
- Are InstantBrands products habit forming?
- No. InstantBrands products are not habit forming.
- Can I take InstantBrands products for just a day or two?
- Yes. Unlike many other natural alternatives, InstantBrands products are effective relatively quickly.
- Where are InstantBrands products manufactured?
- InstantBrands products are made in a pharmaceutical grade facility in the United States.
- It meets FDA's guidelines and was awarded the NSF seal for Good Manufacturing Practices (GMP).
- Are InstantBrands supplements FDA approved?
- As a food product, FDA approval is not required for supplements. All InstantBrands ingredients are on the FDA designation list of GRAS - Generally Recognized as Safe.
- Are InstantBrands supplements made with gelatin or vegetable capsules?
- InstantBrands capsules are vegetable capsules.
CALL US TOLL FREE: 800-928-4197