Q: An item in my order is damaged. What do I do?
A: We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to resolve your issue as quickly as possible. If you have received a damaged item, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product that was damaged.
Q: An item is missing from my order. What do I do?
A: If an item is missing from your order please check your invoice to ensure it is listed as shipped, and wasnít cancelled due to being out of stock or discontinued. Otherwise, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product that is missing.
Q: Can I return an item purchased through another online distributor?
A: We do not accept items purchased through other distributors as returns. We recommend you contact them directly to return your items.
Q: How long does it take for me to get a refund?
A: Once a refund is processed, it usually takes 3-7 business days to appear on your account.
Q: I bought an Instant Brands product at a store and want to return it, can I do that?
A: We do not accept items purchased at stores as returns. We recommend you return the item to the store it was purchased.
Q: What is your return policy?
A: If you are not 100% satisfied with your purchase, you can return an item within 365 days of purchase. All refunds are applied to the original method of payment.
To return an item, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product you'd like to return.
Please do not return items to our corporate address. Any items returned to our corporate office will not be refunded.
Q: I want to return a product where should I send them?
A: Please contact customer service to get an RMA number before sending back any products. Any products returned without an RMA number will not be refunded.
Q: Will I receive a return label for the return shipping?
A: We do not offer return labels. It is the customer's responsibility to cover the cost of return shipping.
Q: What should I do if I received the wrong item?
A: If you received the wrong product, contact Customer Service for assistance. We will need your name, order number and the item that was not correct and what item you should have received. We will check into it immediately.